CapRock Wins Tiburon
Divers Contract
(17 October 2006) Success in the
commercial diving industry is driven by a record of strong safety performance
and unmatched customer satisfaction.
That's why Tiburon Divers,
a premier commercial diving company servicing the inland and offshore sectors,
turned to CapRock Communications. CapRock's world-class satellite
communications solutions not only give Tiburon a critical lifeline between its
offshore vessels and headquarters, but also real-time communications for all
onboard personnel - an amenity seldom found within the diving
industry.
Although initially awarded a contract for a single vessel, it
didn't take long for Tiburon to see the significant benefits of broadband
communications and award the entire fleet to CapRock to outfit with a similar
communications package. Under the terms of the agreement, CapRock provides
Tiburon's fleet of dive vessels with Voice over IP, Internet access and
wireless access points supported by 24/7 customer service and network
monitoring.
"Safety is Tiburon's first priority," said Tiburon Divers
President Steve Moses. "We have several programs to support this commitment,
from emergency response training to first aid education. Having CapRock install
communications onboard our vessels is just another important step in
strengthening the safety of our customers and our divers while operating
offshore. If there is an emergency, we know that help is only a call
away."
Tiburon also uses CapRock's solutions to further enhance the
services it provides to its customers while at sea. Always-on communications
enable onboard customers to send and receive real-time information to and from
experts onshore, resulting in quicker and more educated decision-making
capabilities. It is no surprise that Tiburon's vessels have a strong advantage
over competing vessels that are only equipped with slow, dial-up type services.
And the benefits don't stop there. In a time where the supply of talented,
experienced divers has not grown at the same pace as demand, diving companies
need strong recruiting and retention tools more than ever. Offering divers the
ability to communicate with family and friends back home while at sea is just
another way of attracting and keeping the best divers in the
business.
"Tiburon's decision to extend its relationship with CapRock
from one vessel to the entire fleet is an honour for us," said CapRock
President and COO Errol Olivier. "It is a testament to CapRock's commitment to
delivering on what it promises, which is uncompromising service and support. We
look forward to continuing to work with Tiburon in the future."
About
CapRock Communications
Celebrating 25 years in business, CapRock
Communications is a premier global satellite communications provider for the
offshore energy, maritime, construction and mining industries, as well as for
disaster relief and government applications. The company utilises the latest
field proven satellite technologies to deliver highly reliable managed
communication services for broadband networking, real-time video and digital
telephony to the world's harshest and most remote locations. CapRock delivers
on its promise to be the market's reliability leader by leveraging "best of
breed" partnerships, technical expertise and a robust self-owned and operated
global infrastructure that includes four international teleports and ten
regional support centres across the U.S., Central and South America, Europe,
West Africa and Asia Pacific.
(source: CapRock
Communications)